You may learn about that your customer, supplier, employee or whatever party you are keeping on record has moved in many ways. Most common are:
- The person or organization in question is so kind to tell you so. For some purposes for example in the utility sector this event is a future event that triggers a whole workflow of actions.
- You get the message via a subscription to external reference data for example using available National Change of Address (NCOA) services and services related to business directories and citizen registries.
- Your mail to a person or organization is returned from postal services often with no information about the new address, so this means investigation work ahead.
Capability to handle this important issue in party master data management (MDM) embracing all the above mentioned scenarios is essential for many enterprises and doing it on an international scale with the different sources and services available in different countries is indeed a daunting task.
Handling the relocation event is a core functionality in the master data service (iDQ™ MDM Edition) I’m currently working with. There’s lot to do in this quest, so I better move on.