Product Information Management (PIM) is challenged by the fact that product data is the kind of data that usually flows cross company. The most common route starts with that the hard facts about a product originates at the manufacturer. Then the information may be used on the brand’s own website, propagated to a marketplace (online shop-in-shop) and propagated downstream to distributors and merchants.
The challenge to the manufacturer is that this represent many ways of providing product information, not at least when it comes to distributors and merchants, as these will require different structurers and formats using various standards and not being on the same maturity level.
Looking at this from the downstream side as a merchant you have the opposite challenge. Manufacturers provide product information in different structurers and formats using various standards and are not on the same maturity level.
Supply chain participants can challenge this in a passive or an active way. Unfortunately, many have chosen – or are about to choose – the passive way. It goes like this:
- As a manufacturer, we have a product data portal where trading partners who wants to do business with us, who obviously is the best manufacturer in our field, can download the product information we have in our structure and format using the standards we have found best.
- As a merchant we have a supplier product data portal where trading partners who wants to do business with us, the leading player in our field, can upload the product information we for the time being will require in our structure and format using the standard(s) we have found best.
- As a distributor, you could take both these standpoints.
This approach seems to work if you are bigger than your trading partner. And many times, one will be bigger than the other. But unless you are very big, you will in many cases not be the biggest. And in all cases where you are the biggest, you will not be a company being easy to do business with, which eventually will decide how big you will stay.
Using (often local) industry product data hubs is a workaround, but the challenges shines through and often it leads to that everyone will only benefit from what anyone can do and still calls for many touch points when doing business internationally and across several product data groups.
The better way is the active way creating a win-win situation for all trading partners as described in the article about Product Data Lake Business Benefits.